Service level agreement.
Our SLA applies to all active subscriptions. Review response windows, incident workflows, and maintenance practices for each plan.
| Commitment | Static | CMS | Advanced |
|---|---|---|---|
| Support response | Next business day | Same business day | Within 4 business hours |
| Revision turnaround | Within 3 business days | Within 3 business days | Within 2 business days |
| Incident response | Status page + email within 12 hrs | Status page + email within 6 hrs | Status page + email within 2 hrs |
| Uptime monitoring | 24/7 automated monitors | 24/7 monitors + SMS alerts | 24/7 monitors + SMS + phone escalation |
| Deploy windows | Weekdays 8am–6pm PT | Weekdays 7am–8pm PT | Weekdays + optional weekend windows |
| Reporting cadence | Self-serve dashboard | Monthly summary email | Monthly report + quarterly review call |
How we maintain reliability.
Our ops playbook keeps sites fast, secure, and up-to-date. Customers receive proactive updates and incident reports.
Incident workflow
We detect incidents through automated monitors, confirm impact, communicate via the Status page and email, implement fixes, and publish a postmortem for incidents exceeding 30 minutes.
Change management
Deploys run through automated previews, manual QA, and Lighthouse checks. We avoid high-traffic windows for major releases and maintain rollback plans for each change.
Security operations
We enforce least-privilege access, rotate credentials quarterly, and run dependency checks weekly. Customers are notified of high-risk vulnerabilities within 24 hours.
Data backups
Sites and CMS content are backed up daily with 7-day retention. Advanced plans add weekly snapshots stored in a separate region.
Need help?
Escalate urgent issues via Slack or email support@3daywebsite.com. We’ll follow the response windows listed above.